Privacy Policy

yourclaimservice.co.uk is a website operated by Jigsaw Claims Ltd ("we", "us", "our"), a company registered in England and Wales. We are authorised and regulated by the Financial Conduct Authority for claims management activities (FCA FRN: 912323). Our registered address is 66 Seymour Grove, Manchester, M16 0LN.

We are committed to protecting your personal data. This Privacy Policy explains what information we collect when you use this website, how we use it, who we share it with, and your rights under UK GDPR and the Data Protection Act 2018.

Please read this policy carefully before submitting any personal information through this website.

The data controller for personal data collected through this website is:

If you have a concern about how we handle your personal data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

When you use our eligibility checker or enquiry form, we may collect:

• Full name
• Date of birth
• Current and previous postal addresses
• Email address
• Telephone number
• Details about your car finance agreement(s), including approximate dates, vehicle type, and lender name

We may also automatically collect technical information when you visit our website:

• IP address
• Browser type and version
• Pages visited and time spent on the site
• Referring website or search query

This technical data is collected via cookies and analytics tools — see Section 10 for more detail.

4.1 To assess your eligibility and handle your claim

We use the information you provide to assess whether you may have a viable PCP or HP car finance mis-selling claim, and — if so — to progress and manage that claim on your behalf on a no-win, no-fee basis.

4.2 To communicate with you

We will use your contact details to get in touch with you regarding your enquiry and claim by email, telephone, or SMS. You may opt out of non-essential communications at any time by contacting us at wecare@jigsawclaims.com.

4.3 Legal and regulatory obligations

As an FCA-regulated claims management company, we may be required to retain certain records and disclose data to regulators including the FCA and the Financial Ombudsman Service (FOS) in the course of our regulated activities.

4.4 Analytics and website improvement

We use anonymised and aggregated data to understand how our website is used and to improve its performance and content.

We rely on the following legal bases under UK GDPR:

• Consent — where you have submitted your details and given explicit consent to be contacted and for your claim to be assessed and pursued.
• Contract — where processing is necessary to provide the claims management service you have requested.
• Legal obligation — where we are required to retain or disclose data by applicable law or regulation.
• Legitimate interests — for website analytics and fraud prevention, where our interests do not override your rights.

We share your personal data only where necessary:

• Lenders and finance providers — contacted on your behalf as part of the claims process.
• The Financial Ombudsman Service (FOS) — if required to escalate or resolve your complaint.
• Regulatory bodies — including the FCA, where we are required to do so under our regulatory obligations.
• Service providers — including website hosting, email, and analytics platforms, who process data on our behalf under appropriate data processing agreements.

We do not sell your personal data to third parties for marketing purposes.

We aim to keep your data within the UK and European Economic Area (EEA). Where any of our service providers process data outside the UK/EEA, we ensure appropriate safeguards are in place in line with UK GDPR requirements, such as Standard Contractual Clauses or adequacy decisions.

• Claim and enquiry data — up to 6 years from the conclusion of your claim or last contact, in line with standard limitation periods for financial claims.
• Technical / analytics data — typically 26 months.

After these periods, your data will be securely deleted or anonymised.

Under UK GDPR, you have the following rights:

• Right to access — request a copy of the personal data we hold about you.
• Right to rectification — ask us to correct inaccurate or incomplete data.
• Right to erasure — ask us to delete your personal data in certain circumstances.
• Right to restrict processing — ask us to pause processing of your data in certain circumstances.
• Right to data portability — request your data in a structured, machine-readable format.
• Right to object — object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent — where we rely on consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please email: wecare@jigsawclaims.com

We will respond within one calendar month of receiving your request.

Our website uses cookies to function correctly and to help us understand how visitors use the site. We use the following types:

• Essential cookies — required for the website to function, including form submission and session management.
• Analytics cookies — we use tools such as Google Analytics to understand site usage on an anonymised basis.
• Marketing / tracking cookies — we may use tracking pixels to measure the effectiveness of our advertising campaigns.

You can manage or disable cookies through your browser settings. By continuing to use this website, you consent to our use of cookies as described above.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website is served over HTTPS and we use industry-standard security practices.

If you have any concerns about the security of your data, please contact us at wecare@jigsawclaims.com.

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.

For any questions about this Privacy Policy or your personal data: